At Oralux, we’re committed to delivering your toothbrush sanitiser as quickly and safely as possible. The following outlines our shipping process for orders:

Shipping Times

• Orders are typically processed within 1–2 business days.

• Standard delivery time is 2–5 business days after dispatch, depending on your location.

• Rural or remote addresses may experience slightly longer delivery times.

Shipping Rates

• Free Shipping: On all orders over $50.

• Shipping fees are non-refundable once an order has been dispatched.

Order Processing

• Orders placed on weekends or public holidays will be processed the next business day.

• You’ll receive a shipping confirmation email with tracking details once your order has been dispatched.

Delivery

• All orders are shipped via tracked courier services.

• Please ensure your delivery address is accurate. We cannot be held responsible for delivery issues caused by incorrect or incomplete address details.

• If your order is returned to us due to an incorrect address or failed delivery attempt, we may charge a re-delivery fee.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us at info@oralux.co.nz and we’ll assist with tracking or resolving the issue.