FOR CUSTOMERS IN AUSTRALIA & NEW ZEALAND

This refund policy applies specifically to customers based in Australia and New Zealand.

If you receive a damaged or incorrect item, you can request a replacement within 30 days of receiving your original order. All returns must be authorised by the Oralux team via our support email: info@oralux.co.nz

Eligibility

You’ll be eligible for a replacement if:

• The item is not working upon receipt.

• The item arrived damaged
  

Please contact us so we can process your replacement as smoothly as possible.